Bespoke Medical Aesthetics
Trading name of Elran Medical Enterprise Ltd

Clinic address: 2 Woden Ave, Colchester, CO3 0QQ

1. Introduction

These Terms & Conditions govern the provision of services and sale of products by Bespoke Medical Aesthetics. By booking an appointment, purchasing products, or undergoing treatment, you agree to be bound by these terms.

2. Services Provided

Bespoke Medical Aesthetics offers:

  • Medical aesthetic treatments (including injectable treatments)
  • Skin health consultations
  • Biological age testing and interpretation (including laboratory-based glycan testing, e.g. GlycanAge)
  • Medical-grade skincare products

All treatments are carried out by a qualified medical professional in accordance with UK regulatory and professional standards.

3. Patient Eligibility

  • Patients must be aged 18 years or over for aesthetic treatments unless otherwise agreed and clinically appropriate.
  • A full consultation is required prior to treatment.
  • The practitioner reserves the right to decline treatment if it is not in the patient’s best interests.

4. Consultations and Consent

  • All patients will undergo a consultation and provide informed consent prior to treatment.
  • Patients must disclose full and accurate medical history.
  • Failure to disclose relevant information may affect treatment outcomes and safety.

5. Treatment Outcomes

  • Aesthetic treatments are elective and results vary between individuals.
  • No guarantee is provided regarding treatment outcomes.
  • Multiple treatments may be required to achieve desired results.

6. Fees and Payment

  • All fees will be discussed prior to treatment.
  • Payment is due at the time of treatment unless otherwise agreed.
  • Prices are subject to change without notice.

7. Refunds and Cancellations

  • Refunds and cancellations are governed by the clinic’s Refund & Cancellation Policy.
  • By proceeding with treatment, patients confirm they have read and agreed to this policy.

8. Complaints

  • Complaints are managed in accordance with the clinic’s Complaints Policy.
  • A copy is available on the website.

9. Aftercare and Follow-Up

  • Patients must follow all aftercare advice provided.
  • Failure to follow aftercare instructions may affect outcomes.
  • Follow-up appointments may be recommended and are part of ongoing care.

10. Laboratory Testing and Biological Age Assessments

  • Biological age testing services (including GlycanAge) are provided in partnership with third-party laboratories.
  • These tests assess biomarkers associated with biological ageing and inflammation but are not diagnostic medical tests.
  • Results are interpretative and should not be used as a substitute for medical advice from a GP or specialist.
  • The clinic does not guarantee specific outcomes or health improvements based on test results.
  • Patients are responsible for ensuring samples are returned as instructed.

11. Product Sales (Skincare)

  • Skincare products are sold for personal use only and should be used as directed.
  • Results from skincare products vary between individuals.
  • Opened or used products are non-refundable unless faulty.
  • Any adverse reactions should be reported promptly.

12. Limitation of Liability

  • The clinic will provide services with reasonable care and skill in accordance with professional standards.
  • The clinic is not liable for outcomes that are within the range of expected variation.
  • Nothing in these terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

13. Data Protection and Confidentiality

  • Patient data is handled in accordance with UK GDPR and the Data Protection Act 2018.
  • Medical information will be kept confidential except where disclosure is required by law or regulatory bodies.

14. Photography and Marketing

  • Clinical photographs may be taken for medical records.
  • Separate written consent will be obtained for any use in marketing or educational purposes.

15. Clinic Conduct

  • The clinic operates a zero-tolerance policy towards abusive, threatening, or inappropriate behaviour.
  • The clinic reserves the right to refuse treatment or terminate services in such circumstances.

16. External Bodies and Regulation

  • The clinic operates in line with standards expected of UK medical professionals and relevant regulatory bodies.
  • The clinic will cooperate with any formal investigation by regulatory authorities.

17. Amendments

  • These Terms & Conditions may be updated periodically.
  • The latest version will always be available on the clinic’s website.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Last Updated: March 2026